Effective Date: November 2025
At My XM Radio, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied, you may return eligible items in accordance with this Return Policy.
1. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- The product must be unused, in its original packaging, and in the same condition as when it was received.
- A valid receipt or proof of purchase must be provided.
- Return requests must be submitted within 7 days of delivery.
- Some items, including digital products or downloads, may not be eligible for return. Please check the product description for any exceptions.
2. Non-Returnable Items
- Products that have been damaged due to misuse, accidents, or unauthorized modifications.
- Items missing original packaging, accessories, or manuals.
- Digital products, gift cards, or downloadable content, unless explicitly stated otherwise.
3. How to Initiate a Return
- Contact our support team at sales@myxmradio.com with your order number and reason for return.
- Our team will provide instructions for returning the product, including the return shipping address.
- Ensure the item is securely packed in its original packaging, including all accessories and manuals.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
- We recommend using a trackable shipping service and purchasing shipping insurance to protect the returned item.
- Items lost or damaged during return shipping are the responsibility of the customer.
5. Processing Returns
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.
- If approved, a refund will be issued to the original payment method within 5–10 business days.
- Shipping costs are non-refundable, except when the return is due to a defective or incorrect product.
6. Exchanges
- If you received a defective or incorrect item, you may request an exchange instead of a refund.
- Contact our support team immediately to arrange a replacement.
- Replacement items are subject to availability.
7. Policy Updates
My XM Radio reserves the right to modify or update this Return Policy at any time. Any updates will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated Return Policy.
8. Contact Us
If you have any questions or need assistance with returns, please contact us:
📧 Email: sales@myxmradio.com
We aim to respond to all return inquiries within 24–48 hours.
