Refund Policy

Effective Date: November 2025

At My XM Radio, we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we want to provide a fair and transparent refund process for our customers. Please read this Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet all of the following criteria:

• The product must be unused, in the same condition as when you received it, and in its original packaging.
• You must provide a valid proof of purchase, such as a receipt or order confirmation.
• Refund requests must be submitted within 7 days of delivery. Requests made after this period may not be accepted.
• Certain items, including digital products or downloads, may be non-refundable. Please check the product description for any specific refund restrictions.

2. Non-Refundable Items

The following items are generally not eligible for a refund:

• Products that have been damaged due to misuse, accidents, or unauthorized modifications.
• Items with missing parts, packaging, or accessories.
• Digital content, downloadable products, or gift cards, unless explicitly stated otherwise.

3. Initiating a Refund

To initiate a refund, please follow these steps:

• Contact our customer support team at sales@myxmradio.com with your order number and reason for the refund.
• Our support team will review your request and provide instructions for returning the product.
• Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts received with the order.
• Ship the product back to the address provided by our support team. Customers are responsible for the return shipping cost unless otherwise specified.

4. Refund Processing

Once we receive your returned product, our team will inspect it to ensure it meets the refund eligibility criteria. If approved:

• Refunds will be issued to the original payment method used for the purchase.
• Refunds typically take 5–10 business days to process, depending on your bank or payment provider.
• Shipping costs are non-refundable, except in cases where we shipped the wrong item or a defective product.

5. Exchanges and Replacements

If you received a defective or incorrect product, you may request an exchange or replacement instead of a refund:

• Contact our support team immediately at sales@myxmradio.com.
• We will provide a prepaid return label (if applicable) and ship the replacement once the original item is received.
• Replacement items are subject to product availability.

6. Damaged or Lost Returns

We are not responsible for products lost or damaged during return shipping. To protect your refund, we recommend using a trackable shipping service and purchasing shipping insurance.

7. Policy Updates

My XM Radio reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website and purchase products, you agree to comply with the latest version of this Refund Policy.

8. Contact Us

If you have any questions, concerns, or need assistance regarding this Refund Policy, please contact us:

📧 Email: sales@myxmradio.com

We strive to respond within 24–48 hours and ensure your concerns are addressed promptly and professionally.